We love working with our customers and want to make your experience with us as easy and enjoyable as possible, so we have put some information below to give you an idea of how we work…
Delivery is usually within a 25 mile radius; however, further distances can be negotiated, the Sweet Serenity team love to travel!
Our standard delivery charges are listed below, all other areas are avaiable by quotattion.
Bournemouth = £15.00
Poole = £15.00
Christchurch = £30.00
Swanage and Wareham = £60.00
Portland and Lulworth = £80.00
Wimbore = £40.00
New Forest = £60.00
Salisbury = £60.00
All cakes can be collected from our shop in Ashley Cross at the time agreed collection time specified at the time of your order. Please bear in mind cakes are delicate items and are susceptible to weather conditions, especially humidity.
Whilst we take every precaution in packing your cake, once the cake leaves our premises we can no longer take responsibility for any damage that may occur to your order.
If for any reason your cake is left uncollected, we will keep it until the next working day, during which time you may telephone our team on 01202 736377 to re-arrange collection. Please note all cakes must be collected during our working hours and we are unable to stay beyond this, if you are running late or unable to meet your delivery slot please phone our team on 01202 736377
Our cakes are generally based on a case-by-case basis, depending on size, shape, flavour and complexity of designs. Please see our extensive cake gallery for an idea on pricing.
Please don’t be afraid to ask for a quote – you may be pleasantly surprised!
Unfortunately we are unable to cater to those with nut allergies.
When ordering cakes we would ask that you think about the following questions:
• Date of the event.
• Occasion of the event (birthday, christening etc)
• How many portions are required
• Which flavours you would like
• A general idea of design and colour scheme
If you are unsure about any aspects of your cake please feel free to come in and have a look at some of our display cakes or contact us for help and advice.
The very serious stuff…
We require a 50% non-refundable deposit to reserve your cake order. Cake orders placed with less than two weeks notice require payment in full. In the event of a cancelation we can pay a refund minus the 50% non-refundable deposit.
There is no refund on orders cancelled within 5 business days of the event date.
Payment can be made by cash or card.